We respect and are committed to protecting your privacy. We may view and/or collect personally identifiable information when you visit our site. We will not sell nor share any part of your personally identifiable information to anyone at any time unless specifically agreed upon between such parties and such an agreement will be set forth in writing.
Your payment and personal information is our primary concern. Payments are processed via Heartland Payment Systems. Heartland Merchant Services is an industry standard and maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). Heartland has implemented policies and practices pursuant to various security rules and regulations relating to the security and safeguarding of payment cardholder data, including the Payment Card Industry Data Security Standards (PCI-DSS).
INFORMATION COLLECTION AND USE:
We collect information from various sources that we use to provide our Services to you, to analyze and improve our Services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products or services that we believe may be of interest to you). The information that we collect and the purpose for our collecting such information is as follows:
INFORMATION THAT YOU PROVIDE TO US:
We collect information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, if you register for an online account with us, then we may request your personal information (e.g., name, postal address, email address, DOB, telephone number, credit/debit card number, security code) or as applicable your business information, to complete the registration process, to process transactions, to send you information about our products, to send you promotional offers from third parties that we think may be of interest to you, or to otherwise provide our Services to you. Similarly, if you request information from us through an online contact form (or if you email us), we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collections, use or disclosure of your information, at any time, by contacting us at info@DiamondOrthoticlab.com or mail us at :
Diamond Orthotic Laboratory, LLC
7879 El Cajon Blvd, Suite A
La Mesa CA 91942
DATA PROTECTION AND STORAGE:
SHARING OF INFORMATION:
We do not sell or share your information with third parties outside of Diamond Orthotic Laboratory and our group of companies (which include any parents, subsidiaries and affiliates), without your consent.
INFORMATION COLLECTED FROM THIRD PARTIES:
In general, the third-party used by us will only collect, use an disclose your information to the extent necessary to allow them to perform the services they provided to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in our have facilities that are located a different jurisdiction than wither you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdictions(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Diamond Orthotic Laboratory does not offer a refund on any additional product items. Diamond offers an exchange on any of our additional products items, as long as the original is returned in original package new condition and the exchange is of equal value. Pricing on all other exchange items with higher or lesser value will be adjusted accordingly. Please call customer service at 1-619-724-6400 for questions pertaining to returns or exchanges.
*All final refund or otherwise requests outside of the above policies are at the sole discretion of the Director of Operations.
You may cancel an order at any time prior to shipping of products ordered with no additional fee. However, if the order has been processed and shipped to the customer, the customer will assume all shipping charges affiliated with the delivery and return of that package along with a 10% Restocking Fee.
SHIPPING POLICY / DELIVERY POLICY:
Diamond Orthotic Laboratory strives to process and ship all in stock product items within 3 days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS) or FedEx. If you’re trying to estimate when a package will be delivered or the pricing for a delivery please note the following:
- Credit card authorization and verification must be received prior to processing.
- Deliveries occur Monday through Friday, excluding holidays. If you require expedited shipping, please contact us.
- The cost of shipping is maintained by the carrier service and is based on weight. Contact us for an estimate.
- Diamond is not responsible for damaged, stolen, or otherwise packages upon delivery. Any claims should be:
- Forwarded to Diamond by phone, postal mail or email
- Diamond will follow up with said carrier within 3 business days.
- Diamond will follow up with customer within 5 business days
Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.25% sales tax.