Send us a Case!

Shipping Guidelines

USPS- Please call for details

FEDEX- Please use the Fedex Shipping Label Generator located on the right side of the page

INTERNATIONAL- Please call for details

*If you experience technical difficulties using the FEDEX Label Generator, please call Diamond Orthotic at (619) 724-6400 for assistance.

1) Complete and submit the prescription form:

Diamond Rx Order Forms

1. Selected appliance, material, any modifications, and/or color choice

2. Due date will be available on the client portal once Diamond has received all required items for manufacturing. Diamond will no longer notify each practice if the due date is incorrect, blank or states "ASAP"

3. Please list any special requests in the "additional notes" section.

*As of OCTOBER 1st, 2020: ALL RX FORMS are required to be filled out and submitted through Diamonds HIPPA compliant portal. Please contact Diamond if you have any questions.

2) Pack the Case:

1. Always pour alginate impressions in stone before shipping to the lab. Polyvinyl impressions are OK to ship.

2. Separate multiple impressions & individually wrap each arch with foam to prevent breakage

3. Secure bite registration in a small bag or container; if sending multiple bites, please label "day" and "night" bites.

4. Please label all items (models, bite registration or impressions) with the patient's name or initials; this ensures all items are accounted for and assigned to the right patient.

5. Pack the entire box with foam/peanuts and enclose the prescription.

6. Make sure all items are secure and tape box closed.

7. Follow USPS or FEDEX's shipping guidelines on "Order Supplies" tab to complete your shipment.

It is important that you order your shipping labels through our shipping department rather than calling FedEx or USPS directly. This will ensure that your pre-printed air bills are completed accurately, and that your cases arrive as scheduled and all appropriate shipping expenses are billed back to us.

FedEX SHIPPING LABEL GENERATOR

( Please supply YOUR information on the following shipping label request form )

IN-LAB TURNAROUND TIME

Print a FedEx Shipping Label

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Tweet | Message or Call: 250.744.4357

How to Send Us Your Case

Shipping Guidelines